New York’s CDTA chose to expand TRC-provided on-demand transit service in downtown Albany

The Routing Company announces the expansion of Capital District Transportation Authority’s (“CDTA”) FLEX+ on-demand transit service. FLEX+, launched in January 2024, is expanding through the summer months with additional stops throughout downtown Albany.

CDTA operates a multimodal transit network  in the Capital District of New York State with more than 16 million trips taken last year. 

CDTA relies on The Routing Company for on-demand transport

The original FLEX+ service delivered connections between downtown Albany and the Joseph L. Bruno Rail Station (formerly the Rensselaer Rail Station) – one of the busiest Amtrak stations in America. The expanded service includes 19 unique stops in the downtown Albany area, accommodating the city’s bustling tourist season. It will take customers to several different designated stops including hotels, restaurants, entertainment venues, and more. CDTA is working with Discover Albany and the Downtown Improvement District to support tourist mobility needs. 

CDTA used New York State Innovative Mobility Initiative (“IMI”) funding to support the initial deployment. IMI funding provides non-MTA transit authorities with $10 million in funds to expand service, namely to create new transit alternatives to support riders facing barriers to traditional transit – including the creation and expansion of microtransit and paratransit service.

“We are thrilled to support CDTA in its expansion of FLEX+ service to FLEX+ On-Demand transit service this summer. The beauty of flexible transit is that it works for everyone – no matter your trip purpose or destination – and it will make getting around Albany much easier for visitors,” said James Cox, Chief Executive Officer, TRC. “Responding to the needs of all riders will bolster mobility in Albany, and support economic development in the region.”